A virtual command center built around nurses, teams and smarter care delivery
- By Philips
- June 10 2025
- Duration 4: 38
CoxHealth, a leading health system in southwest Missouri, partnered with Philips to build a human-centered virtual command center that helps them to support nurses, enhance clinical decision-making and enable team collaboration. With centralized expertise and seamless escalation pathways, this model helps frontline teams act faster and feel more connected.
At-a-glance:
- Virtual command center supports med-surg and step-down units
- ICU-trained staff provide real-time support during codes and rapid response
- Human-centered design improves collaboration across clinical teams
- Watchful assistance and mentorship available at the press of a button
CoxHealth’s virtual care journey began in the ICU but quickly evolved into a broader vision supporting nurses across the entire hospital. With Philips, they built a virtual command center designed to scale support to med-surg and step-down units, while creating stronger connections between bedside and centralized teams.
In one powerful example, a virtual team flagged a med-surg patient whose data didn’t look right. Within the hour, that patient was in the OR receiving life-saving surgery thanks to early escalation and team coordination.
This isn’t just about data or devices, it’s about redefining how teams work together. From faster clinical response to peer mentorship and team trust, the partnership with Philips has changed the way care is delivered.
When asked about implementing a virtual command center at CoxHealth, Beth Polivka, System Chief Nursing Officer and Senior Vice President, shared
It’s nothing for members of the care team without members of the care team… this is the fingerprint we’re leaving on nursing.
Beth Polivka
System Chief Nursing Officer and Senior Vice President
CoxHealth
Watch the video to see how CoxHealth and Philips built a model that centers care around the people who provide it.
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Disclaimer
Results are specific to the institution where they were obtained and may not reflect the results achievable at other institutions.