Philips Support

Why does pressing "Return" on my Philips HomeRun 5000 robot activate child lock?

Published on 21 May 2025

If you accidentally enabled the child lock on your Philips HomeRun 5000 Series Vacuum and Mop Robot, find out how to disable it in the article below.

How to Activate and Deactivate the Child Lock

From the robot:
To activate the child lock, simply press and hold the "Return" button on the robot for three seconds. This will lock the robot’s controls, preventing any inputs until the lock is disabled. To deactivate the child lock, press and hold the "Return" button again for three seconds.

From the App:
To activate or deactivate the child lock through the app, click on the gear icon on top right corner of the home screen, scroll down to robot settings and click on child lock to in enable or disable  

Why is the child lock feature needed?

The child lock feature on your robot helps prevent accidental button presses, particularly from children or pets, ensuring uninterrupted cleaning and protecting the robot from unintended commands. 

The child lock is essential for homes with small children or pets. Without it, accidental button presses could lead to: 

  • Interrupting the cleaning process. 
  • Activating the robot at undesired times. 
  • Changing the robot’s settings, which could affect its performance. 

By enabling the child lock, you can prevent these issues and ensure that your robot functions smoothly without unintended interference.

The information on this page applies to the following models: XU5100/11 .

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